Monday, September 14, 2009
QPharma, Inc. Enhances Call Center Service Offering
QPharma, Inc., the industry leader in regulatory and compliance solutions for the life science industry, announced today the launch of their enhanced call center.
With recent pharmaceutical company mergers, the industry as a whole is consolidating and looking for ways to effectively and economically support brands in their respective market space. QPharma's call center service offers their pharmaceutical customers the ability to provide non-personal market and brand support through multiple inbound and outbound call center solution services. With the recent enhancements made to QPharma's existing call center solution, the system now enables them to provide robust call metrics and analytics which are vital in managing call center initiatives.
QPharma's modern call center will fall under the supervision of Michael Milunec, Operations Manager at QPharma. Milunec comes to QPharma with more than seven years of experience in the healthcare industry, with specific expertise in implementing and managing Patient Assistance Programs and customer-centric call center support. In addition to his Call Center responsibilities, Milunec will oversee QPharma's Specialized Pharmacy operations, QPharmaRxTM and Alternative Sample Management programs.
Regulatory compliance is QPharma's backbone, so every service and solution we offer goes hand and hand with this mindset. When we looked at building out our existing call center framework we took into consideration our client's best practices and the latest telecommunication advancements and integrated them with a quality monitoring system resulting in a comprehensive call center solution," explained Milunec. Whether our client chooses to support their brands through personal activities or non-personal contact initiatives, QPharma is able to engage them."